Shipping policy
Awake Water is committed to delivering your orders quickly, safely, and efficiently. The following Shipping Policy outlines important information about our shipping process. By placing an order through our website, you agree to this Shipping Policy.
- Shipping Destinations
We ship to addresses within Australia, specifically in the Greater Sydney region. Our delivery coverage includes the following regions: West Sydney, East Sydney, Central Coast, and Wollongong. If you would like to confirm whether your address is included in our delivery area, please send an email to info@awakewater.earth and our customer support team will be happy to assist you.
- Shipping Methods
We offer the following shipping methods:
a. Local delivery (3-10 business days)
Please note that these are estimated shipping times and do not include processing time, which is typically 1-2 business days.
- Shipping Costs
We are pleased to offer free shipping within the specified regions in Greater Sydney. There will be no shipping costs for orders delivered within the designated radius. The free shipping option will be automatically applied at checkout.
- Order Processing
Orders are processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.
- Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
- Shipping Delays
In rare cases, shipments may be delayed due to unforeseen circumstances, such as severe weather or carrier issues. We appreciate your patience and understanding in these situations. If your order is delayed, we will do our best to keep you informed.
- Damaged or Lost Shipments
If your order is damaged upon arrival or lost in transit, please contact our customer support team at info@awakewater.earth within 7 days of delivery or expected delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement order.
- Changes to Shipping Address
If you need to change your shipping address after your order has been placed, please contact our customer support team as soon as possible. We cannot guarantee that address changes can be made once an order has been processed and shipped.
For any questions or concerns about our Shipping Policy, please contact our customer support team at info@awakewater.earth We are here to help and ensure a smooth shopping experience.